Your infrastructure,always healthy.

On Business and Enterprise plans, our on-call engineer is paged within 5 minutes of any severity-1 alert (site down, data at risk, security incident). We begin diagnosis immediately and update you every 15 minutes until resolution. We've handled hundreds of middle-of-the-night incidents — it's a process, not chaos.

Yes — AWS, GCP, Azure, DigitalOcean, Hetzner, and custom bare-metal setups. We bring our tooling to your environment, not the other way around.

Read access to monitoring and logs. Limited write access (scoped to specific operations) for patching and deployments. We document every access grant, follow least-privilege principles, and you can revoke access at any time. All actions are logged and auditable.

Yes — this is collaborative, not a takeover. We establish change management practices (staging first, review for high-risk changes) but your team retains full access. We're an extension of your team, not a replacement.

Pricing is a flat monthly retainer based on server count and SLA tier, not hourly. A small setup of a few servers on a 99.9% SLA starts in the low four figures per month; Enterprise plans with a 99.99% SLA and 24/7 severity-1 paging scale from there. Every plan includes monitoring, patching, verified backups, and the monthly capacity report — no per-incident surcharges.

We deploy whatever fits your environment and budget. Prometheus + Grafana is our default open-source stack for cost-conscious teams; Datadog or New Relic when you want managed APM and less self-hosting. Alerts route through PagerDuty or OpsGenie to your escalation policy. We tune thresholds to your actual SLOs so you get signal, not alert fatigue.

Onboarding takes 2-3 weeks: a full infrastructure audit in days 1-3, monitoring and alerting configured in week 1-2, and runbooks for every common failure mode by week 2-3. You get full 24/7 coverage from day one of operations. We document every server and dependency so nothing falls through the cracks during the handoff.