Your infrastructure, always healthy.
Managed cloud infrastructure — monitoring, patching, backups, and 24/7 incident response. Your team builds product. We keep production running.
99.99%
Uptime SLA
Enterprise-grade commitment
<5 min
Incident alert time
Severity-1 on-call page
Daily
Backup frequency
With verified restore tests
Weekly
Security patch cycle
Non-disruptive schedule
What We Manage
Proactive operations, not just fire-fighting
Six service areas covered in every engagement. Nothing falls through the cracks.
Always watching
24/7 Monitoring
CPU, memory, disk, network, application error rates, and custom metrics monitored around the clock. Automated alerts with escalation paths and on-call paging.
CVE-driven schedule
Security Patching
OS security patches applied on a tested schedule. CVE monitoring, kernel updates, and container image scanning — before vulnerabilities become incidents.
Verified restores
Backup Management
Automated daily backups with verified restores. Point-in-time recovery for databases. Geo-redundant backup storage. Recovery time tested quarterly.
Ongoing optimization
Performance Tuning
Query optimization, cache configuration, connection pool tuning, and resource right-sizing as your traffic patterns evolve — not a one-time engagement.
Before you hit limits
Capacity Planning
Monthly review of growth trends. Scale recommendations before you hit resource limits — not after your site is slow. Cost optimization included.
<5 min page time
Incident Response
On-call engineer paged within 5 minutes of severity-1 incidents. Root cause analysis delivered within 24 hours of resolution. Every incident becomes a runbook.
What's Included
Every engagement includes, in writing
No hidden scope. Everything documented in the service agreement from day one.
Free infrastructure audit — we identify your top 3 reliability risks with no commitment.
Ops failures that happen without warning
The most costly server management failures are completely preventable. Here's how we handle each one.
You Find Out About Incidents From Customers
If your users are the ones reporting that your site is down, your monitoring is missing. By the time a customer complaint reaches engineering, the incident has already been happening for minutes or hours. Customer-reported incidents are 3–5× more expensive to resolve than internally-detected ones.
Our approach
Prometheus + Grafana or Datadog deployed and tuned to your actual SLOs. Alerts fire on symptoms users experience — latency, error rate, availability — not just on infrastructure metrics that engineers have to interpret.
Audit → Monitor → Document → Operate
Onboarding takes 2–3 weeks. Full coverage from day one of ongoing operations.
Infrastructure Audit
Document every server, service, and dependency. Gaps in monitoring, backup, and patching identified on day one with severity ratings.
Monitoring Setup
Prometheus + Grafana, Datadog, or your preferred stack — fully configured with meaningful alerts, not alert fatigue. Pagerduty/OpsGenie integration.
Runbook Creation
Every common incident type gets a documented runbook. Your team (and ours) knows exactly what to do — response time drops, improvisation eliminated.
Ongoing Operations
Weekly ops review, monthly capacity report, and quarterly disaster recovery test. Continuous improvement, not set-and-forget managed services.
Questions we get all the time
If yours is not here, reach out. We respond within 24 hours with a real answer from an engineer — not a sales pitch.
On Business and Enterprise plans, our on-call engineer is paged within 5 minutes of any severity-1 alert (site down, data at risk, security incident). We begin diagnosis immediately and update you every 15 minutes until resolution. We've handled hundreds of middle-of-the-night incidents — it's a process, not chaos.
Yes — AWS, GCP, Azure, DigitalOcean, Hetzner, and custom bare-metal setups. We bring our tooling to your environment, not the other way around.
Read access to monitoring and logs. Limited write access (scoped to specific operations) for patching and deployments. We document every access grant, follow least-privilege principles, and you can revoke access at any time. All actions are logged and auditable.
Yes — this is collaborative, not a takeover. We establish change management practices (staging first, review for high-risk changes) but your team retains full access. We're an extension of your team, not a replacement.
Pricing is a flat monthly retainer based on server count and SLA tier, not hourly. A small setup of a few servers on a 99.9% SLA starts in the low four figures per month; Enterprise plans with a 99.99% SLA and 24/7 severity-1 paging scale from there. Every plan includes monitoring, patching, verified backups, and the monthly capacity report — no per-incident surcharges.
We deploy whatever fits your environment and budget. Prometheus + Grafana is our default open-source stack for cost-conscious teams; Datadog or New Relic when you want managed APM and less self-hosting. Alerts route through PagerDuty or OpsGenie to your escalation policy. We tune thresholds to your actual SLOs so you get signal, not alert fatigue.
Onboarding takes 2-3 weeks: a full infrastructure audit in days 1-3, monitoring and alerting configured in week 1-2, and runbooks for every common failure mode by week 2-3. You get full 24/7 coverage from day one of operations. We document every server and dependency so nothing falls through the cracks during the handoff.
“They built our SaaS from scratch — auth, billing, dashboards, the works. Running 14 months with 99.97% uptime. When we needed features, the code was so clean changes were fast.”
James Morton
CEO · Docket Analytics · Vancouver, Canada
Let your engineers build,
not babysit servers.
Free infrastructure audit — we'll identify your top 3 reliability risks and estimate the cost of the next likely incident. No commitment.
